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NSW Fair Trading made the shop refund my money.

A few months ago I went to 4WD Supacentre to browse products and to get ideas for my van conversion.  I spoke to the staff about the car battery on display and ask how it is possibly going to work on my van.  I have a few ideas but wasn't totally sure.  I said I would like to have a battery system to run lights, exhaust, and charges my electronics, especially my laptop. I also said that I want to have a solar panel to put on top of my van.  The staff explained and I was satisfied and end up getting a complete set with a 120-ah battery, blanket solar panel, a solar panel charger, and a power inverter. 

I unboxed everything and was all good except the solar panel which is not waterproof which means I can't put it on the roof of the van.  I decided to go back to the shop but they said they don't refund on an open box.  I was upset and decided to leave it to the manager and he put it inside their office/warehouse then I spoke to another staff and bought the correct solar panel. 

I call their customer service but they say the same that they don't refund for an opened box.  I even explained that the manager has the solar panel. 

I decided to send an email to my credit card company but they said I was aware of the purchase and it is legitimate. I then send an email to NSW Fair Trading, sent some proof of purchase, and an incident letter. And after several months I got a refund.  

To get a refund for purchase in NSW, you can follow these steps:

  1. Contact the business where you made the purchase. You can do this by phone, email, or in person.
  2. Explain why you are requesting a refund. Be sure to have your proof of purchase ready, such as a receipt or a credit card statement.
  3. The business may ask you to return the product to them. If so, be sure to do so in a timely manner.
  4. The business will then issue you a refund. This may take a few days, so be patient.

If the business refuses to give you a refund, you can contact the NSW Fair Trading for help. You can do this by phone, email, or in person.

Here are some additional tips for getting a refund in NSW:

  • Be polite and respectful when you contact the business. Even if you are unhappy with the product or service, it is important to be polite to the person you are speaking to. This will make them more likely to help you.
  • Be prepared to provide proof of purchase. This will help the business to verify that you are entitled to a refund.
  • Be patient. It may take a few days for the business to issue you a refund.

If you are still having trouble getting a refund, you can contact the NSW Fair Trading for help. They can mediate between you and the business to try to resolve the issue.

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